Return and Refund Policy

Returns & Refunds

Full Order Cancellation

Sunglasses

  1. Customers can cancel their order by logging into their account or can call/whatsapp sixbysix.in customer care at 9711222233 or send an email to shivaopticals04@gmail.com to request for cancellation.
  2. Cancellation would be allowed only till the time the products have not been dispatched from shivaopticalssouthend.com warehouse. Post-dispatch, no cancellation is allowed.

Eyeglasses

  1. Customers can cancel their order by logging into their account or can call shivaopticalssouthend.com customer care at 9711222233 or send an email to shivaopticals04@gmail.com to request for cancellation.
  2. Cancellation would be allowed only till the time the products have not been dispatched from shivaopticalssouthend.com warehouse. Post-dispatch, no cancellation is allowed.

Partial Order Cancellation
Partial cancellations are not allowed. No refunds will be made in case of partial order cancellation/return.

Unethical Purchase & Cancellation Policy
In case of any purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes – the particular order/s will be cancelled whatsoever and shivaopticalssouthend.com will not be liable to pay any refund to the customers in all such cases.

Sixbysix.in Return Policy

Eyeglasses & Sunglasses return policy

  1. shivaopticalssouthend.com offers a 14 day no questions asked return policy to all its customers.
  2. Customers can raise a return request by logging into their account or can call/whatsapp our customer care at 9711222233 or send an email to shivaopticals04@gmail.com with order details.
  3. Post return request, customers are required to pack the entire product including packing material, invoice, all accessories and keep it ready for pick up.
  4. Post pick up, our QC team will verify if the product has not been used and is in good condition for further sale. Plus, all the items have been sent back. In case product is found damaged or in used condition or any accessory is missing, shivaopticalssouthend.com can deny refund to the customer.
  5. In case of Eyeglasses/ Prescription Sunglasses, no return/refund will be offered if wrong prescription values are entered at the time of order placement.
  6. If it is observed that a user is placing multiple/bulk orders and is also returning the same; shivaopticalssouthend.com reserves the right to charge a substantial return fee from the user.

Contact Lenses:

  1. Contact lenses cannot be refunded if their packaging has been opened/tampered.
  2. In case you wish to return Contact Lenses, its box & the lenses inside the box must not be opened. It will still be non-returnable if you’ve opened the box however, the lenses inside are unused.
  3. Return is only possible if the box and the lenses inside the box are still sealed and accessories, warranty/instruction papers are still intact.

Refund Cycle:
Complete refund process normally takes about 10-15 working days. This includes time for product pickup, quality inspection, confirmation & refund initiation.

Warranty On shivaopticalssouthend.com Products:
Up to One Year Conditional Warranty is applicable on Eyeglasses & Power Sunglasses category. Six months warranty is offered on single vision Glasses category. No warranty is offered on Sunglasses category. Warranty period starts from the date of delivery. Under this warranty, only defective/damaged lens coating will be covered. This warranty is not applicable on damages resulting from any sort of negligence, mishandling, accidents, corrosion or rust, and loss of components or accessories on the customer’s part. This warranty is valid only when you buy through shivaopticalssouthend.com. A product will only be replaced by shivaopticalssouthend.com on its sole discretion depending on the nature of defects. shivaopticalssouthend.com will not be responsible for the warranty of products by other sellers/brands or will not be accountable for payments or refund against any incidental or consequential damages.

Warranty on Contact Lenses:
Warranty is provided by the brand/seller.
For any issues with product reach out to seller/brand.