Cancellation Policy

Orders for customized eyewear, prescription lenses, progressive lenses, and specially ordered products can only be cancelled before processing or production begins.
Once production, lens cutting, or order processing has started, cancellation requests may not be accepted.
For cancellation requests, customers are advised to contact us immediately after placing the order.
Shiva Opticals Southend reserves the right to accept or reject cancellation requests depending upon the order status.